Everything you’re asking, answered straight
Straight answers to the questions we get most — no runaround.
Questions we get a lot
What is Tavi?
Tavi is an all-in-one business platform built in Cairo for small and medium businesses in Egypt: a CRM for customers and sales, an omnichannel inbox for WhatsApp, Messenger, Instagram and website chat, a ticketing help desk, analytics and reporting, and AI built into every product — in Arabic and English.
Which channels does Tavi Omnichannel support?
WhatsApp, Facebook Messenger, Instagram and a chat widget on your website — all in one inbox. You can also send WhatsApp campaigns with approved templates, and emails arrive in Tavi Desk as tickets.
Is Tavi available in English?
Yes. Tavi works in Arabic and English, and each team member picks the language they prefer. Tavi AI can also translate chats between your language and your customer’s.
Does Tavi work for businesses outside Egypt?
Tavi is built for businesses in Egypt: Egyptian Arabic, priced in EGP, supported by a team in Cairo. If your business is in another Arabic-speaking country, talk to us and we’ll tell you honestly whether it fits.
Is Tavi an alternative to the big international business suites?
For a small or medium business in Egypt, often yes: Tavi brings a CRM, a WhatsApp and Instagram inbox, a help desk, reporting and AI into one platform — in Arabic, priced in EGP, set up and supported by a local team — instead of several dollar-priced subscriptions.
Is it hard to switch from what I use now?
No. We do the migration ourselves — from Excel, a notebook, or any other software. And Tavi CRM has a CSV import wizard that moves your data in minutes.
Do I need to be technical?
Not at all. If you need training to use Tavi, we failed — not you. If you can use WhatsApp, you can use Tavi.
Does it fully work in Arabic?
Yes — Arabic first. Tavi was built right-to-left from the first line of code, not an English tool with a translation on top. And English is one tap away.
What will it cost?
EGP 800 per user per month billed annually, 900 billed quarterly, or 995 billed monthly — priced for a growing business, not a corporation. Setup and moving your data are included at no extra cost, and AI is paid with credits, only for what you use.
Is my data safe?
Your data is yours. We don’t sell it, we don’t share it, and we don’t use it for anything else. And if you decide to leave, you take your data with you.
When can I start?
Today. Tavi CRM, Tavi Omnichannel, Tavi Analytics and Tavi Desk are live now, and you can switch AI on whenever you like. Leave your name and number or message us on WhatsApp, and our team will set up your account.
Will you help me set it up?
Yes — and it’s not a paid extra. Our team sits with you and sets everything up: your data, your sales stages, your follow-ups.
If I book a demo, am I committing to anything?
No. The demo and setup come with no commitment — and if you decide to continue, you only pick the products that fit you.
Question not here?
Ask it directly. Our team in Cairo replies the same working day.